Ombudsman to revisit airports following complaints of high food and drink prices

The Office of Ombudsman will revisit Don Mueang and Suvarnabhumi international airports to follow up on the Airports of Thailand’s (AOT) response to passengers’ complaint of high food and drink prices have ground.

The ombudsman will be accompanying by officials from the Ministry of Commerce and the Office of the Consumers Protection.

Acting chief ombudsman Gen Viddhavat Rajatanun said the ombudsman had received complaints about the expensive food and drink prices at the airports since 2016 and had visited the two airports to see if the complaints had ground.

The ombudsman found that food and drink were sold at 40% higher than those sold at stores outside the airports.

Gen Viddhavat said under the contract these airport vendors had signed with the AOT, they were allowed to sell food and drink at 10-20% higher than prices sold in normal stores.

As the complaints had resurfaced, he said, the ombudsman would revisit the airports and discuss with relevant government officials to resolve this problem.