His revelation came after he paid a visit to the complaint centre yesterday at the Office of the Permanent Secretary of the Prime Minister’s Office in a bid to evaluate the centre’s work and follow up on Thai people’s problems.
He noted that after representatives from all 20 ministries were stationed at the center, the overall working process had been more efficient as related officials could directly give advice to those in need.
After his assessment, the minister disclosed that the majority of complaints pertained to debt problems, followed by vocational hardships and encroachment of public land by residential structures.
Most complaints were submitted to the Ministry of Justice, the Ministry of Interior and the Ministry of Labour respectively.
He said he planned to request the Prime Minister to establish permanent complaint centres to serve the people.
He added that an additional center would soon be set up at the old building of the Office of the Civil Service Commission following the increase in the number of complaints being filed each day.