DTAC assures 430,000 cellphone users of no disruption of services after September 15 

DTAC assures it’s 430,000 mobile phone users that their services won’t be disrupted once it’s concession on the 1800 MHz and 850 MHz spectrums expire on September 15.

Assurance by DTAC came after the National Broadcasting and  Telecommunications Commission (NBTC)  notified DTAC about the concession expiry and advised the mobile phone operator to inform its  430,000 users on the 2G network to transfer to other two 3G and 4G networks on the 2100 MHz spectrum to maintain their services.

DTAC won the 2100 MHz spectrum bid in 2013 to operate 3G and 4G mobile phone services. Besides, in cooperation with  DTAC also operates 4G mobile phone service on the 2300 MHz spectrum in cooperation with the state-owned TOT Plc.

The 2300 MHz spectrum can be used for the 5G mobile phone system in the future.

TOT is currently building and expanding the 5G network with the installation of 7,000 cellphone towers, or up to 40% of DTAC’s coverage service areas. It expects to complete installation of towers that will serve 100% coverage areas within 1-2  years.

According to sources at DTAC, it has 430,000 users on   2G service out of its total 21.8 million users on 3G and 4G services.

They said these customers could migrate to DTAC’s 3G and 4G services on the 2100 and 2300 MHz spectrums, or to other operators’ mobile phone services before the concession expires.

DTAC has sent short messages to these 2G users to inform them that their phone services will end on September 15 after the concession expires, and advise them to migrate to other networks.

The sending of SMS to these users had been on during the past two years telling them about the concession expiry so they could be ready for migration to keep their services intact.